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Shipping & Returns

What is the price of shipping within Australia?

Free, zip, zilch, nada for you lovely ladies within Australia.

Do you ship internationally?

We sure do. Rates are $15 to NZ and $25 for the rest of the world.

We ship far and wide and we're pretty proud of that. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

Can I have my order sent express?

Yep. Express shipping within Australia is offered as an option within the checkout process. We charge $15 for express shipping and ask that you place your order before 11am to allow us enough time to get your order off to you in time for next day delivery.

If you're OS, in a bind and need delivery in a hurry just drop us a line at hello@okaylady.com.au and we’ll do our best to help.

I placed an order! When will I get it?

Orders ship from our Okay Lady office in Melbourne on Monday, Wednesday and Friday. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following business day. During high volume periods, like a sale, the processing time may increase. For domestic orders, deliveries should be expected in 5-7 business days. For international orders, shipments may take up to 15-21 business days.

Returns

What is your return policy?

We take your happiness super seriously here at Okay Lady and want you to be completely happy with your purchase. If, for any reason, your puzzle is not everything you had hoped for please email us at hello@okaylady.com.au and a real human with a great big heart will straighten things out. We want you to love your puzzle as much as we do so we handle each return with care. 

Domestic orders:

We happily accept the return of unused and undamaged products for a full refund in the form of the original payment.

International orders:

We also happily accept the return of unused and undamaged goods and will refund your entire order less the original shipping fees.

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