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General Questions

Short answer: we’ll try! Long answer: as long as your order hasn’t been sent to our courier company, we should be able to cancel it. Please contact us at hello@okaylady.com.au to see if we can help.

Not in the traditional sense. We will be stocked in a select few stores as we go along and when that’s sorted we’ll update the website and our instagram (@okayladyau) to let you know all about it.

We’ll also appear at a few of the fabulous design markets around Melbourne across 2019. So watch out on the socials for more info about those too.

For sure. Just scroll down and sign up below.

Sure is. Have a look at the address bar at the top of this web page. See the small lock to the left of the address? And the https:// suffix? When you go to a site that uses HTTPS (connection security), the website's server uses a certificate to prove the website's identity to browsers, like Chrome. All information you send or get through our site is kept secure and private.

Shipping and Delivery

Free, zip, zilch, nada for you lovely ladies within Australia.

We sure do. Rates are $15 to NZ and $25 for the rest of the world.

We ship far and wide and we're pretty proud of that. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.

Yep. Express shipping within Australia is offered as an option within the checkout process. We charge $15 for express shipping and ask that you place your order before 11am to allow us enough time to get your order off to you in time for next day delivery.

If you're OS, in a bind and need delivery in a hurry just drop us a line at hello@okaylady.com.au and we’ll do our best to help.

Orders ship from our Okay Lady office in Melbourne on Monday, Wednesday and Friday. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following business day. During high volume periods, like a sale, the processing time may increase. For domestic orders, deliveries should be expected in 5-7 business days. For international orders, shipments may take up to 15-21 business days.

Returns

We take your happiness super seriously here at Okay Lady and want you to be completely happy with your purchase. If, for any reason, your puzzle is not everything you had hoped for please email us at hello@okaylady.com.au and a real human with a great big heart will straighten things out. We want you to love your puzzle as much as we do so we handle each return with care.

Domestic orders:

We happily accept the return of unused and undamaged products for a full refund in the form of the original payment.

International orders:

We also happily accept the return of unused and undamaged goods and will refund your entire order less the original shipping fees.

Corporate Gifting

You can and you should! We offer special pricing for businesses looking for corporate gifts, internal office supplies, and so much more. Just click here for more info.

You bet! When you order 50 or more units of a single item, we offer tiered pricing based on how many you want. Email us at hello@okaylady.com.au for more details and we'll make sure you get the best prices possible.

Absolutely.  We are happy to look at creating a custom puzzle for your staff and our minimum starts at just 500 units. Email us at hello@okaylady.com.au for more details.

Wholesale

Drop us a line to hello@okaylady.com.au and include your location, links to your website and socials, why you think we’d be a good fit and how you like your coffee in case we wanna meet up.

You Can Sit With Us